ClientelingWhat is Clienteling?What is RFM Scoring?The Practical GuideFor Shopify BoutiquesPlansPricing

Customers don't break up with you, they ghost.

Built for boutiques. Tells you who needs attention and what to say.

This week in your boutique
Your #3 customer. $4,200 spent. 90 days gone.
Engageflagged her at 90 days.
Yousent one personal text.
$400order the next day
tap to skip

The 75-second walkthrough

See who's buying, who's not, and why

Know every regular like your best regular

Engage reads every order and builds a profile for each regular: brand preferences, purchase patterns, and outreach ideas you can use or edit. You'll see who's buying more and who's drifting.

  • Brand preferences tracked automatically
  • Signals when buying patterns change
  • Outreach ideas ready to use or edit
Ashley CarterChampion
Orders13
Avg order$156
Last visit12d ago
Frequency↑ steady
Ticket size↑ +24%
Avg item↑ +18%
Purchases center on girls dresses and Wren & Co. Boys category untouched. Could be an opening.
Ideal for new colorway alerts and vendor launches. Emphasize insider access.
Mar 12$148Wren & Co.

Know exactly who to reach out to and why

Regulars go quiet. Engage catches it.

When a regular hasn't been in for a while, Engage flags them and drafts a personal message you can send as-is or tweak. It's the nudge that brings people back — before they find somewhere new.

  • Flags customers who've gone quiet
  • Draft texts, emails, and SMS ready to send
  • Data-backed reasoning for every outreach
ReengagementDormant
Win back 8 dormant regulars
Your dormant regulars haven't shopped in a long time but spent $869 total. A personal nudge could bring them back.
Why now
  • 8 regulars haven't ordered in 90+ days
  • Average spend of $109 per regular
  • $869 in total spending sitting idle
Draft message

"Hi Emily — it's been a while! We just got a new shipment of the brand you love. Wanted you to see it first."

Your tools weren't built for this

A third of last year's customers won't come back this year. They didn't leave angry. You just didn't reach out.

And the tools that exist? Built for marketing teams with headcount and budget. Not a boutique owner doing their own outreach. So you end up with:

Engage Retail does one thing: shows you who to reach and what to say. Your marketing tools handle campaigns. We handle relationships. They work great together.

Read the Clienteling Guide

One Shopify install. Intelligence in minutes.

01

Install and sync

Connect your Shopify store. Engage reads your entire order history. Every purchase, every brand, every pattern. No CSV uploads, no data entry. Takes minutes.

02

Profiles build in minutes

Engage generates a profile for each regular: brand preferences, purchase patterns, and outreach ideas. You can review and refine anything it shows you.

03

Act on what matters this week

Each week, Engage tells you who to reach out to and why. A regular who loves Wren & Co. and hasn't been in since spring? You'll know before the moment passes.

The boutique owner's guide to clienteling

What is Clienteling?

A guide for independent boutique owners on building personal relationships with your best customers.

What is RFM Scoring?

How Recency, Frequency, and Monetary value tells you who matters most right now.

The Practical Playbook

Why scaling the personal touch is hard, and how to go from 20 VIPs to 200.

Clienteling for Shopify

RFM scores, purchase patterns, and weekly actions — built for Shopify boutiques.

We're onboarding a small number of boutiques now.

See who your next best regulars are. Get weekly actions tailored to your boutique. The boutiques building a crew of regulars who keep coming back will be the hardest to compete with.

Your data stays in Shopify. No lock-in. No contracts.

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